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Client Feedback – Your Role in Social Media Success

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Client Feedback – Your Role in Social Media Success

At BeeSmart Social Media, we try to make our services as easy as possible for our clients. We do the the social media heavy lifting, and that’s not going to change. But just because we make it easy, doesn’t mean we’re not here for you. In fact, our best results often start when we receive client feedback.

In less than 15 minutes, you can improve your overall social media success with client feedback to us.

How?

  1. Review one of the social profiles we’re working on for your business.
  2. Identify one element you like, give us the opportunity to continue.
  3. Identify one element you’d like to change or tweak, and give us a chance to make it better.
  4. Send Julie an email with the above information.

That’s it! That’s all it takes to send us a bit of feedback to make your social media even better.

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Client Feedback & Your Role in Success

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Communicating feedback with us helps us represent you in ways that’s more in-line with your brand. You likely have a picture in your mind as to what you’d like your social media presence to look like. Please share those thoughts with us!

Communicating changes to your business helps us think of unique ways to promote you on social media. It also helps us fill your profiles with relevant and timely information.

Client feedback helps us make you look even better online.

Client Feedback – How Often Should You Send It?

For general client feedback, 1-3 times a year is ideal. We don’t want you to feel like you have to constantly check what we’re doing, but looking over our work a few times a year, and providing us with feedback, is helpful.

There are times when contacting us more regularly makes sense. Those situations include:

  • If you’re making a big change in your business, let us know a couple of weeks before you want the change to be publicly announced.
  • If you’re offering a new product or service, let us know a couple weeks before launching it.
  • If you’re hosting an event, a month’s notice is preferable.
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What Should You Include in Client Feedback to Us?

We recommend looking at the past 5 social media posts on one social network, and give us feedback on the following items.

Item 1: The text, image, video, and hashtags that make up a post. Does it sound like something you/your company would say?

Item 2: Blog/Article we link to – do you like it? Are you OK with that website being a source for content?

Item 3: Overall appearance of your social network Page/Account/Profile. Is the header image OK? Is the contact information accurate?

Item 4: Is there anything you don’t understand/would like explained to you as to why we’re doing something a certain way?

Then, send us an email with the above information, and we’ll make any changed you requested. If there’s something we don’t agree with, or don’t quite understand, we’ll dig a little deeper.

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Why Does Giving Client Feedback Matter?

First, we want you to be happy with our services. We believe you want to be happy with our services. So let’s make you happy!

Second, it builds a deeper relationship between us. We both will feel more like a team if you give us client feedback, and you give us the opportunity to work through it WITH you.

Third, we can’t fix something if we don’t know it’s broken. If we do something you don’t like, but never tell us, we can’t fix it. Give us the chance to fix what’s wrong.

What’s really interesting is, it’s been proven to us that our most successful clients are the ones who give us client feedback about twice a year.

Please let us know if you have any questions.

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